Mark Andy, provider of label and print solutions, has appointed Steve Luedke as vice president of advanced customer support, bringing more than 26 years of expertise from his tenure at WS Packaging, now part of Multi-Color Corporation, to Mark Andy.
In his new role, Mr Luedke will lead Mark Andy’s newly launched end-to-end support programme, MA 360 Support, providing customer support from pre-press to finishing operations. His focus will be on helping customers increase the utilisation and ROI of Mark Andy’s flexo and digital hybrid presses, and finishing machines, by bringing a team of cross functional experts to the table.
The company outlined how Mr Luedke’s first-hand experience in converting coupled with its own capabilities in process optimisation, software tools, application development and workflow will ensure customers get the most from their converting processes.
Mr Luedke’s career in the industry has included a range of roles including business and market development management, engineering management, and technical sales. He has also had hands-on involvement in product development, particularly in the realm of flexo systems and digital hybrid presses.
Mr Luedke commented, ‘I’m excited to hit the ground running at Mark Andy and leverage my experience to support our customers’ growth. I believe my background will allow me to build strong partnerships with our clients, helping them optimise their businesses with the right tools and solutions from Mark Andy. Our goal is not just to be another vendor but to be a true partner in their success.’
Duane Pekar, CEO of Mark Andy, said of Mr Luedke, ‘His extensive experience and unique perspective from his time on the converter side will be invaluable as we continue to drive innovation and growth. We know that our customers’ success is our success. Steve’s approach to customer support aligns perfectly with our commitment to providing our clients with not only the best products but also the best overall experience in the industry.’
