A new web portal, MyBOBST, will give Bobst customers in the UK and Ireland access to fast, simple and convenient parts and service online ordering.
The platform which is set to go live this month will provide real time stock information, delivery times and pricing. Customers will be able to order machine parts 24 hours a day, create ‘favourites’ lists and receive free standard, 48-hour, delivery on orders over £500. Customers need to register to use the new service which launches on January 6, 2020.
Once registered, customers will be able to view a personalised homepage dashboard which shows all recent activity, including parts ordered, quotations and open service orders. They will also be able to access a range of resources and site-specific data, including information about their machines;
A ‘parts view’ function and access to digital machine drawings facilitate easy ordering. Customers can also request attendance from a field service technician with the click of a mouse.
Mike Rice, head of regional services, said, ‘MyBOBST is a complementary service, in addition to the expertise and support offered by our Customer Care Specialists via telephone. It is aimed at making it easier for customers to access services and solutions that we offer, at a time to suit them.
‘Real time product information and 24-hour ordering will assist customers greatly with their production planning and ensure machine uptime is maximised at all times. Delivery charges based on volumetric weight will also mean reduced costs for many. The service is fast, convenient and simple to use and its introduction represents everything that is important to Bobst as a company – great machine performance and even better customer satisfaction!’
The launch of MyBOBST coincides with the upgrade of Bobst UK & Ireland’s software system which will link in to the wider group network, enabling smoother transactions and improved data management.
Regional services and sales managers are available now to offer demonstrations to customers on site and customer care specialists are on hand to resolve any queries. They will continue to manage spare parts requests, technical support and engineer requests, while ensuring calls are logged and resolved swiftly.
