Here at AV Flexologic, we believe it is our role and responsibility during this challenging time to prioritize two things: the health and well-being of our employees, customers, and partners while also continuing to offer service on our products in the field.
We are part of the food/packaging industry, which is expected to be one of the few sectors that will remain fully active during these difficult times. This means we need to do our best to make sure the end customers are able to receive their products.
In this effort, our primary focus remains on our customers. We aim to continue supporting our customers in the best way possible by:
• providing video and remote assistance
• having our parts warehouses in strategic locations all around the world
• local team of technicians to make sure that our customers are supported quickly and efficiently
When it comes to installations, if we cannot be on-site due to the travel restrictions, we will guide you through setting up the machine remotely. Also, training will be provided remotely using online tools.
We can provide travel histories for any of our team members, sales and support, and confirmation that they do not display symptoms of the virus before they enter your facility to perform service or support. Be assured that we will do everything we can to ensure you receive the same level of service and support from AV Flexologic during this time.
This is an unprecedented time in not only our country but the whole world. As the need arises to update our approach to service, we will let you know as soon as possible.
Kind Regards,
Martijn Otten
